Shipping policy

Shipping Policy

HARU Shipping Policy šŸ‡°šŸ‡·

Thank you for shopping with HARU Africa. We are committed to delivering your Korean favorites safely and efficiently across Nigeria and Africa.

Please read our shipping policy carefully before placing an order.

Processing Time

Orders are typically processed within 1ā€“3 business days after payment confirmation.

Orders placed during:

  • public holidays

  • sales periods

  • high-volume periods

  • restock launches

may require additional processing time.

Customers will receive shipping updates once orders are dispatched.

Delivery Coverage

We currently ship across:

  • Nigeria

  • Ghana

  • Kenya

  • South Africa

  • and selected African countries

International African shipping availability may vary depending on courier coverage and customs restrictions.

Delivery Timelines

Estimated delivery timelines:

Lagos

1ā€“3 business days

Outside Lagos (Nigeria)

2ā€“7 business days

African International Shipping

5ā€“14 business days

Please note:
Delivery timelines are estimates and may vary depending on:

  • customs clearance

  • logistics providers

  • weather conditions

  • public holidays

  • destination country processing

Shipping Fees

Shipping fees are calculated based on:

  • delivery location

  • package weight

  • order size

  • courier rates

Shipping fees are displayed at checkout before payment is completed.

Same-Day Delivery (Selected Areas)

Same-day delivery may be available within selected areas in Lagos for eligible orders placed before the daily cutoff time.

Availability depends on:

  • rider availability

  • traffic conditions

  • order volume

Same-day delivery is not guaranteed for all orders.

International Orders & Customs

Customers outside Nigeria may be responsible for:

  • customs duties

  • import taxes

  • handling fees

  • additional local charges

These charges are determined by the destination country and are not controlled by HARU Africa.

Order Tracking

Customers may receive:

  • tracking links

  • dispatch notifications

  • courier updates

depending on the shipping method used.

For assistance regarding your shipment, please contact our support team.

Incorrect Address Information

Customers are responsible for providing accurate:

  • shipping addresses

  • phone numbers

  • delivery information

HARU is not responsible for delays or failed deliveries caused by incorrect customer information.

Additional delivery charges may apply for redelivery requests.

Failed Deliveries & Unreachable Customers

If a customer is unreachable during delivery attempts:

  • the order may be returned

  • redelivery fees may apply

  • refunds may exclude shipping/logistics costs already incurred

Delays

While we aim to deliver orders promptly, HARU is not responsible for delays caused by:

  • courier issues

  • customs clearance

  • weather conditions

  • logistics disruptions

  • public holidays

  • strikes

  • force majeure events

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:

  • your order number

  • photos/videos of the issue

  • a clear explanation

Claims submitted after this period may not be eligible for review.

Wholesale Orders

Wholesale orders may require:

  • longer processing times

  • stock confirmation before dispatch

  • additional logistics coordination

Wholesale shipping timelines vary depending on order size and availability.

Preorders & Restocks

Items marked as:

  • preorder

  • coming soon

  • restocking

may have separate shipping timelines stated on the product page.

Orders containing preorder items may ship once all items become available.

Contact Us

šŸ“ Admiralty Mall, Admiralty Road, Lekki Phase 1, Lagos, Nigeria
šŸ“§ support@haru.ng
šŸ“ž +2347066354775
šŸ“ž +2349113055375

Thank you for shopping with HARU Africa šŸ’–